The system that keeps running after we're not in the room.
Ongoing support for your Odoo ERP and business systems — monitoring, updates, and a real helpdesk, so a broken workflow doesn't sit unresolved for a week because nobody owns it.
A system that launches well can still fail quietly.
The go-live went fine. Then three months later, an integration silently stopped syncing, a permission got misconfigured, and nobody noticed until a report came back wrong. Implementation gets a system running. Support is what keeps it running correctly — and what someone can actually call when it doesn't.
Ongoing support for ERP and applications Zaawia implemented, picking up right where the build left off.
Support for existing Odoo instances built by another team — starting with an honest system audit.
Priority escalation path for critical issues, outside standard ticket turnaround.
How it actually works — this is an ongoing service, not a one-off project.
One onboarding audit, then continuous coverage for as long as the support agreement runs.
Onboarding & Audit
Full system review — configuration, integrations, and known issues — so support starts from an accurate baseline.
Monitoring
System health, integration status, and error logs checked proactively, not only when something's already broken.
Support Response
Issues logged and resolved against agreed SLA response times, with a clear record of what was fixed and when.
Health Report
A plain-language summary of what came up, what was resolved, and what's worth addressing proactively next.
What's actually covered.
A system someone is actually responsible for — not one that quietly degrades until it fails.
- Helpdesk & ticket-based support
- Proactive system monitoring
- Regular updates & security patches
- Bug fixes & minor enhancements
- User access & permissions management
- Monthly system health report
- SLA-backed response times
- Emergency escalation path
This isn't a new service line — it's what we run today.
Managed support is an active engagement for existing clients on Odoo, not something offered for the first time on this page.
Before you ask, you might wonder…
ERP Implementation is the build — scoping, configuration, and go-live. Managed IT & ERP Support is what happens after: ongoing monitoring, fixes, and helpdesk coverage for a system already live, whether we built it or not.
No — existing Odoo instances built by another team or agency are supported too, starting with a system audit so we understand what we're actually taking on before committing to an SLA.
Tiered by severity — critical issues affecting business operations get the fastest response, minor requests a longer standard window. Exact tiers and times are agreed and documented during onboarding, not left vague.
A minimum term applies so support coverage is meaningful rather than a one-off favor — discussed and confirmed on the discovery call based on your system's scope.
Anything actively blocking business operations — payments, order processing, payroll-critical functions — qualifies for emergency escalation. Cosmetic issues or feature requests follow the standard ticket queue.
Give your system someone who's actually responsible for it.
Free 30-minute discovery call. Tell us what's been breaking quietly — we'll tell you honestly what needs fixing first.
The system that keeps running after we're not in the room.
Ongoing support for your Odoo ERP and business systems — monitoring, updates, and a real helpdesk, so a broken workflow doesn't sit unresolved for a week because nobody owns it.
A system that launches well can still fail quietly.
The go-live went fine. Then three months later, an integration silently stopped syncing, a permission got misconfigured, and nobody noticed until a report came back wrong. Implementation gets a system running. Support is what keeps it running correctly — and what someone can actually call when it doesn't.
Ongoing support for ERP and applications Zaawia implemented, picking up right where the build left off.
Support for existing Odoo instances built by another team — starting with an honest system audit.
Priority escalation path for critical issues, outside standard ticket turnaround.
How it actually works — this is an ongoing service, not a one-off project.
One onboarding audit, then continuous coverage for as long as the support agreement runs.
Onboarding & Audit
Full system review — configuration, integrations, and known issues — so support starts from an accurate baseline.
Monitoring
System health, integration status, and error logs checked proactively, not only when something's already broken.
Support Response
Issues logged and resolved against agreed SLA response times, with a clear record of what was fixed and when.
Health Report
A plain-language summary of what came up, what was resolved, and what's worth addressing proactively next.
What's actually covered.
A system someone is actually responsible for — not one that quietly degrades until it fails.
- Helpdesk & ticket-based support
- Proactive system monitoring
- Regular updates & security patches
- Bug fixes & minor enhancements
- User access & permissions management
- Monthly system health report
- SLA-backed response times
- Emergency escalation path
This isn't a new service line — it's what we run today.
Managed support is an active engagement for existing clients on Odoo, not something offered for the first time on this page.
Before you ask, you might wonder…
ERP Implementation is the build — scoping, configuration, and go-live. Managed IT & ERP Support is what happens after: ongoing monitoring, fixes, and helpdesk coverage for a system already live, whether we built it or not.
No — existing Odoo instances built by another team or agency are supported too, starting with a system audit so we understand what we're actually taking on before committing to an SLA.
Tiered by severity — critical issues affecting business operations get the fastest response, minor requests a longer standard window. Exact tiers and times are agreed and documented during onboarding, not left vague.
A minimum term applies so support coverage is meaningful rather than a one-off favor — discussed and confirmed on the discovery call based on your system's scope.
Anything actively blocking business operations — payments, order processing, payroll-critical functions — qualifies for emergency escalation. Cosmetic issues or feature requests follow the standard ticket queue.
Give your system someone who's actually responsible for it.
Free 30-minute discovery call. Tell us what's been breaking quietly — we'll tell you honestly what needs fixing first.